FAQ

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FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Currently, you can only enter one BID price, we are working to be able to enter one or more. At the moment, you can make an average calculation of all the unit prices for the total number of items.

Routres APP untangles the process with a modern, AI-powered marketplace that simplifies transactions, optimizes pricing, and accelerates deal-makin,g bringing steel trade into the 21st century.

None, the company works in that all information is totally private and there is no risk of loss or disclosure of information.

For these cases, it is advisable to send an email to the sales or operations manager, in order to validate if a change of payment method is feasible, based on the company’s credit history.

Sometimes suppliers do not have the required specifications, so they bid according to their stock and product. However, you will always find alerts of any modifications made to the original RFQ.

It can vary greatly, according to the credit history of the company. We check each company with credit insurance and provide credit amount according to the coverage received.

Even though we are a marketplace, we always have technical and human support to help you. Please send us an email, and we will contact you as soon as possible to validate your concerns.

You can submit to leave the RFQ in DRAFT status and contact one of our consultants to complete the RFQ.

In the shortest possible time. Once you publish, you can expect offers in no more than 5 hours.